Flower Domain policies

General
1. All prices are shown in Australian dollars.
2. Delivery fee will be added to the prices on checkout.
3. Prices include GST.
4. The standard price is representative of the product pictured.
5. All Flower Domain or Interflora/Petals designs illustrated are a guide to the style of flowers and gifts that will be delivered. Flowers, containers and accessories may vary according to regional and seasonal availability, or when they do not meet our quality standards. In some cases, substitutions of equivalent value and quality may be necessary to fulfil your requirements.

Delivery
Flower Domain will only deliver to Melbourne metropolitan. For deliveries to other areas outside of Melbourne metropolitan, please click on Interflora/Petals. We will attempt to deliver a product on the requested day. All orders placed before 11am for delivery on the same day will delivered by our nominated courier. All orders placed after 11am will delivered the following business day. Deliveries are only available from Mondays to Fridays on Non-Victorian Public Holidays. We are however, able to deliver on Saturdays for Valentine's Day, Mother's Days and Christmas. We do not telephone prior to delivering packages, and we cannot guarantee the time of delivery.

We are not responsible for:
*Flowers, plants and gifts delivered to incorrect addresses supplied by the sender.
*Unsuccessful deliveries arising from the recipient not being present at time of delivery at the address supplied by the sender.
*Decreased product quality due to an incorrect delivery address supplied by the sender, or a re-route requested by the sender.
*Product quality problems caused by improper handling by the recipient.

Orders delivered to:

Business Address - information such as the Company name, the floor number and the time availability of the recipient at the business address will ensure recipients receive their flowers or gifts.

Secured Apartment or Units - specify in "Special Instructions" of the order that the recipient is available to receive the order as most units and apartment buildings do not have a safe area to leave them behind.

Hospitals - it is the responsibility of the sender to ensure that the patient has been admitted/discharged or is a staff member. Please provide the complete address of the hospital. Some hospitals share the same name but may be in another street or suburb.

Please include the sender's and recipient's contact telephone number, to enable us to contact the sender or recipient if there are any issues with the order or delivery. If you DO NOT wish for us or the couriers to contact the recipient please specify in Special Instructions. If we cannot deliver and unless you have advised us otherwise, our couriers will try to leave the flowers in a safe place or if this is not possible they will try to return the flowers to the florist who made up the order, from where they can be collected. We may have to charge another delivery fee if a second delivery is required.  

Cancellations and Refunds
We will only refund cancellations (less administration fee of $10) if a 24 hour notice is given before the despatch. No refunds will be given once the flowers have been prepared and ready for despatch if you change your mind.

At Flower Domain we prides ourselves on the the quality and value for money of our products and services. Our products are packaged to ensure maximum protection and minimum damage. Once the recipient received the flowers, proper care instructions must be followed. Flowers purchased from Flower Domain lasts between 3 to 7 days on average, depending on the the type of flowers. If the flowers perish in 3 days or less from the delivery date, either the return of the perished flowers or a digital image as a proof and we are satisfied that the care instructions have been followed, we will be happy to resend new flowers. We will not be able to resend new flowers unless proof of damaged flowers has been provided. All refund placed online or through the telephone, will be credited to the credit card on which the order was placed.

Privacy
Payment transactions over this website are secured by Geotrust SSL certificate providing up to 256-bit encryption ensuring credit card transactions are secure during transmission. Flower Domain does not keep your credit card information after the payment has been processed and personal information provided by the customer is treated with the utmost confidentiality.

Copyright
This site is owned and operated by us. Unless otherwise specified, all materials appearing on our site, including the text, site design, graphics, logos, icons and images, as well as the selection, assembly and arrangement thereof, are the sole property of Efflorescence Pty Ltd, © 2008, ALL RIGHTS RESERVED.